Shipping Policy
1. Shipping Overview
At Jaca's Food, we are committed to providing you with a smooth and efficient shipping experience. We offer reliable shipping services for all orders placed through our website.
2. Shipping Locations
Domestic Shipping: We currently offer shipping within India. Orders will be delivered to any location that is supported by our shipping partners.
International Shipping: At this time, we do not offer international shipping. Please check back for future updates.
3. Shipping Charges
Shipping Fees: Shipping charges are calculated based on the delivery address and will be displayed at checkout before payment. The fees depend on the weight of the products and the shipping destination.
Free Shipping: We may offer free shipping on select orders or during promotional periods. Terms for free shipping will be specified at the time of the promotion.
4. Processing and Dispatch Time
Order Processing: Orders are typically processed and dispatched within 1-2 business days from the time of purchase. Please note that during peak seasons or promotional events, processing times may take longer.
Delivery Times: Delivery times will vary based on the shipping location. Generally, orders within India will be delivered in 5-7 business days from the dispatch date. Delays may occur due to unforeseen circumstances, such as weather conditions or customs processing (if applicable).
5. Delivery Partners
We partner with reliable third-party courier services to ensure the safe delivery of your products. Our delivery partners include:
India Post
Blue Dart
DTDC
Delhivery
Ecom Express.
6. Order Tracking
Once your order has been dispatched, we will send you a confirmation email with a tracking number. You can use this tracking number to track the status of your order through the respective courier service's website.
7. Delayed Shipments
While we make every effort to ensure timely delivery, Jaca’s Food is not responsible for delays caused by external factors such as:
Inclement weather
Customs processing
Incorrect or incomplete shipping information
Issues with our delivery partners If your order experiences a significant delay, please contact us, and we will assist in resolving the issue.
8. Shipping Restrictions
P.O. Boxes: We do not ship to P.O. Boxes. Please provide a valid physical address during checkout.
Address Issues: It is your responsibility to ensure that the shipping address provided is correct and complete. If there is an error in the shipping address, please contact us immediately at [insert contact email] to make changes.
9. Order Cancellation and Address Change
If you wish to cancel or change the shipping address on your order, please contact us within 12 hours of placing the order. We cannot guarantee changes after the order has been processed or shipped.
If your order has already been dispatched, we will not be able to cancel or modify the delivery details.
10. Missing or Damaged Items
If your order arrives with any missing items or is damaged, please contact us immediately at [email protected]. We will investigate the issue and work to resolve it as quickly as possible.
Returns and Refunds: If the product is damaged or defective, you can return it according to our Return and Refund Policy.
11. Customer Service
If you have any questions regarding your shipment, please do not hesitate to reach out to our customer service team:
Email: [email protected]
Thank you for choosing Jaca’s Food! We appreciate your business and aim to ensure a hassle-free shopping experience.